Offer shipment and delivery tracking. 120 calendar days after the service was cancelled or the goods were returned; 120 days after credit documentation is issued (day zero is the date published on the document, the date of the merchant’s letter, or the date the. Get your complete instruction to Mastercard reason codes, including all who detailed product, chargeback time limits, the different important information you need. The issuer may invoke the chip and the chip/PIN liability shift only with the first chargeback under message reason code 4870 and 4871. In the case of friendly fraud, that reason could be completely invalid and. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. MasterCard chargeback reason codes are a set of four digits beginning with the 48xx. Follow any formatting instructions and deadlines, and ensure you directly respond to the chargeback’s reason code. Thanks for following the Chargeback Gurus blog. 7: Defective goods and services: C32: RM: 13. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. 4860 Credit Not Processed. The Chargeback Essentials course addresses the following objectives: Define and summarize chargebacks; Describe chargeback reason codesMastercard chargeback reason code 4871: Chip Liability Shift involves fraudulent transactions where the merchant did not use an EMV-compliant terminal. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Permit just has with Visa Argues Resolution. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Try Shopify free for 3 days, no credit card required. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. Step 1: The cardholder disputes a charge. 3. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. 3: Goods or services were not as described: C31: RM: 13. 4871 – Chip Liability Shift – Lost / Stolen / Never Received Issue. This should include notation that indicates the specific reason for the chargeback. What are the odds a merchant will “win” the chargeback dispute? The true odds depend on the strength of the compelling evidence and the chargeback reason code itself. pdf), Text File (. For example, some reason codes offer cardholders over a year to file. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. For example, the dispute reason “Cardholder Does Not Recognize” is denoted under the Discover reason codes system as “AA. When you do the math,. Card networks send these codes to. Written by Chargeback Gurus. 4849 – Questionable Merchant Activity – Mastercard Rule 3. It is a valuable resource for anyone involved in the payments industry. Reason code 4808 – Authorization-Related Disputes; Reason code 4870 – Chip Liability Shift; Reason code 4871 – Chip & PIN Liability Shift; Reason code 4834 – ATM Dispute; Chargebacks filed with these reason codes are supported by a great deal of back-end data. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. 4854 Cardholder Dispute—Not Elsewhere Classified (U. com Chargeback reason code 4871 has to do with whether or not the merchant in question has installed and is using terminals that can accept EMV or “chip” payment cards. 4808. 4. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Insist that every chip card should be inserted or tapped instead of swiped. Description of Change Where to Look Global Operations Bulletin No. Mastercard has plans to follow suit. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Specify the default reason code that you want the system to assign when you enter a chargeback amount. 1. 4 Ways to Fight Chargebacks: Gather compelling evidence. 4871 – Chip/PIN Liability Shift. 1, 34871 – Chip Liability Shift – Lost / Stolen / Never Received Issue (NRI) Fraud. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. 4871: Chip/PIN Liability Shift:. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. Each card issuer follows their own standards for defining reason type, code and its format. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 374871 - Chip/PIN Liability Shift. Chargebacks—Maestro POS Transactions—added information to the section, Proper Use of Intra-European Message Reason Code 4808, about the duration of message reason code 4808 chargeback. Message. Today, I received papers that CitiBank issued a chargeback for reason code: 4871 Chip/Pin Liability Shift. Code 10. Get your complete escort to Mastercard cause codes, including all the precise information, chargeback time limits, press different important information you need. For more details, please refer to table Pre-Arbitration Case Filing Detail on page 17. Specify the invoice date and net due date to assign to chargebacks. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. TabaPay 1099k Procedures; Transaction Integrity - Network Fees;. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. 4871 – Chip/PIN Liability Shift: 120 calendar days of the Central Site Business Date: As of May 10, 2016, the MasterCard Chargeback Guide pared down the list of chargeback reason codes significantly. Create a manual or electronic imprint of each card-present transaction. Dispute Reason: Fraud - 4837/4870/4871: Functional Category: FNS counter: Effective Date:. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 4871: Chip/PIN Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud: 120 days: Tips to Meet MasterCard. Verify case lands on to the Review Inbound Chargeback screen. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. The Mastercard chargeback flow: Optional: Request for Information (Deprecated) Information Supplied Chargeback reason codes identify the general reason behind a chargeback. 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. In 2021, 43 percent of companies identified customer service delays as a top reason for their increase in chargebacks. 3: Goods or services were not as described: C31: RM: 13. In both instances if the Merchant wishes to withdraw from an arbitration case, Visa will charge the amount of 500. The implication is that the merchant is at fault. The current active reason codes are listed below, along with the former reason codes absorbed into the new code, and the time. Once you receive this notification, you have 11 days to submit a response. 6: Duplicate processing/Paid by other means. Fraud. The shorthand description is “Transaction Amount Differs. Written by Jenna Acquaviva. Exceeds limit (terminal amount limited) 4899 . STAR Chargeback Reason Codes; Visa Chargeback Reason Codes; Network Limits; Published BIN Files; 🧭 Best Practices. ”. 3: Goods or services were not received: C08: RG: 4855: 13. The current active reason codes are listed below, along with the former reason codes absorbed into the new code, and the time. Reason Code. 4 applies to eCommerce, whereas code 10. Code Description; 43:. The cardholder may be the customer or the someone who lent their card to a friend or relative. Mastercard Collaboration will be a step in the right direction. 4 Fraud – Card-Absent Environment. But cardholders and merchants have different time limits. While the format of chargeback reason codes. Visa chargeback reason code 75 is filed as an honest mistake. MasterCard ChargeBack Guide 20141030. or order no. 1, 3 January 2017. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Chargeback Guide 30 October 2014 . 1: Fraud (10) EMV Liability Shift Counterfeit Fraud: 10. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. 1 Visa recently shortened chargeback time limits from 45 days to 30. Time Limit (Acquirer/Merchant) 45 Days. Visa Chargeback Codes: 30: Services not provided or Merchandise not received : 41: Cancelled recurring transaction : 53: Not as Described or Defective merchandise : 57:. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. The cardholder claims they were charged multiple times for a single transaction. Dispute Code. 4871: 💡Note: A point-of-sale (POS). Create a manual or electronic imprint of each card-present transaction. 91K PSMSC036E No Process was found for image with Black Screen4871: Chip/PIN Liability Shift - Lost/Stolen/Never Received Issue 4808: Authorization related Chargeback: 4834: Point of Interaction Error: 4853: Cardholder Dispute: 4850: Installment Billing Dispute: List of reason codes supported by Pega Smart Dispute for Issuers in Maestro are as following: Reason codes in Maestro. Specify the default reason code to. 3: Goods or services were not received: C08: RG: 4855: 13. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. 7: Defective goods and services: C32: RM: 13. Level 4/Phase 4: Arbitration. 7: Defective goods and services: C32: RM: 13. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. This ranges anywhere from roughly 60 to 90 days after purchase. Counterfeit liability shift likely chargeback outcome table . DD: Unearned (disallowed) discount amount. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. 4871 – Chip Liability Shift –. ”. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Region Only) 4855 Goods or Services Not Provided. Breaking Down Chargeback Fees. 4871 – Chip Liability Shift – Lost/Stolen/Never Received Issue (NRI) Fraud. This generally refers to fraud. Cost. Reason Codes: 08 / 20 / 71 / 72 A card was used either before or after its valid date Never process a transaction on a card prior to, or after, the valid date. Chargeback Reason Coded by Network - 2023 Guide. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Level 2/Phase 2: Chargeback. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. S. Common reason codes Mastercard. Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. 4871: EMV Chip/PIN Liability Shift: Cardholder Disputes : 4853: Cardholder Dispute of a Recurring Transaction: 4853: Issuer Dispute of a Recurring Transaction: 4853: Goods or Services. Upload michellehsu. UA02 Fraud – Card Not Present Transaction. 4871 - Chip/PIN Liability Shift:A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Either way, the end result is an unauthorized transaction. 3: Goods or services were not as described: C31: RM: 13. The network plans to reduce response times even further to just 20 days in the near future. M49 Vehicle Rental – Theft or Loss of Use. It is a chargeback that occurs when a cardholder disputes a transaction and alleges that the merchant failed to use EMV-compliant equipment to process the payment. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. See Reason Codes for more. Mastercard chargeback codes fall in to four categories:. List and additional information about all reason codes by card brand. Code 4808 refers to authorization-related chargebacks. It can range from 60 to 120 days from the billing date. 7: Defective goods and services: C32: RM: 13. Again, banks should not really be using 4807. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Mastercard chargeback reason code 4870 falls under the “Fraud” category. Include any terms relevant to the transaction, including return, cancellation and. The shorthand description is “Declined Authorization. Chargeback Reason Codes 41 and 4841 may be caused by one of the following actions: The cardholder: Did not authorize the charge. 1 Quick Reference Lead. 6. Refer to the following list for accepted values in the field chbk_reason_code. Europe Region Operations Bulletin No. Understanding these. 4860 Credit Not Processed. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. What is Visa chargeback reason code 13. Chargebacks are something every business wants to avoid, as they can. For your reference, here's a list of chargeback reason codes for Visa, Mastercard, Discover, and Amex. Body examplePlease note that the most common Chargeback reason code for Allocation disputes is 10. 1, 5 January 2016. 2 Compliance CasesNothing immediately identifies a chargeback as being the result of first-party misuse. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. MCOM – Representment fixes. Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. Proof you have already refunded the transaction and credited the cardholder’s account. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. The chargeback is ordered by the bank that issued the consumer's payment card. Valid chargeback reason codes are defined in UDC 03B/CB. You must designate the write-off reason code for the system to use when you activate the automatic write-off feature. Let’s say you got a Visa chargeback with reason code 13. 11, 16 November 2015, Elimination. Check with the issuing banks to determine what time limits may apply to you. 3: Goods or services were not received: C08: RG: 4855: 13. ”. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 0 ratings 0% found this document useful (0 votes)Ethoca alerts can prevent chargebacks before they hit your bank account. There are dozens of reasons why cardholders and issuers dispute transactions. That suggests that in the times when merchants. These time limits are established to ensure prompt resolution of disputes and prevent unnecessary delays. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. • Both the issuer and the acquirer are located. The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Of course, some of these inquiries will still inevitably progress to the chargeback phase. Chargeback prevention strategies vary based on the reason for the. It is mandatory to send this field if you async status update is chargeback. 4871 – Chip/PIN Liability Shift: 120 calendar days of the Central Site Business Date: As of May 10, 2016, the MasterCard Chargeback Guide pared down the list of chargeback reason codes significantly. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 2 falls under the “Fraud” category. Remember!While the updates have been published, they do not go into effect until Oct. 4841 Canceled Recurring or Digital Goods Transactions. Authorization. Chargeback procedure. This includes four general updates to specific Mastercard chargeback rules: Phase 1: October 12, 2018. Use for Issuer Chargeback section. Chargeback reason codes and what do they mean? Visa Chargeback Reason Codes. 3: Goods or services were not as described: C31: RM: 13. AVS (address verification system) matches, CVV. The assigned chargeback reason code outlines why a customer submitted the dispute. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. List and additional information about all reason codes by card brand. 4831 – Transaction Amount Differs. Fight; Prevent; Recover; Predict; Success Story; Resources. Pre-arbitration is required prior to escalating to arbitration for Fraud (excluding RC 4870/70 and RC 4871), Cardholder Disputes, POI Errors (except ATM) and for any change in chargeback reason code. Claim. Chargebacks911 offers the most comprehensive chargeback management system available,. Printer. A chargeback happens when a customer requests for a transaction to be. This chargeback will include a description that provides additional information: Digital Goods $25 or Less. A chargeback happens when a customer requests for a transaction to be reversed. This scenario applies when the arbitration was raised by either the. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. 4812: Account Number. Managing Reason Code 41 chargebacks. 4871: Chip & PIN Liability Shift: 4905: Invalid Acquirer Reference Data on Second Presentment: Mastercard retrieval request reason codes. Chip/PIN liability shift. 1Paymentology will submit the chargeback using the appropriate chargeback reason code . As chargeback time limits get shorter and shorter, automated technology will become more and more valuable. How you respond is determined by the chargeback reason code: Embed This Graphic. This is commonly caused by either true fraud or friendly fraud. Reason code 4870 refers to the broad category designated “No Cardholder Authorization. reason code information. 4 applies when a cardholder disputes a credit card charge made in a card-not-present environment. Using the same link provided above, contact PayPal to report the scam. If your issuing bank agrees with your claim, they will contact the merchant’s bank to notify them of the disputed charge. For disputed fraud or “no authorization” chargebacks, provide evidence that the cardholder was aware of and authorized the transaction. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb. 4807: Warning Bulletin File. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Values are: Blank: Use the draft G/L date. txt) or read online for free. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. 4871: Chip/PIN Liability Shift: Fraud: 4807: Warning Bulletin File: Authorization: 4808: Authorization-Related Chargeback: Authorization: 4812: Account. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. Visa has recently announced changes to its chargeback rules. 3. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. For example, Mastercard has a code which indicates a ‘consumer dispute. M01 Chargeback Authorization. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Disputes related to Chargeback Reason Code 93, “Merchant Fraud Performance Program”, are excluded from program monitoring. And according. These codes fit into four categories:. Reason Code List. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. Written by Chargeback Gurus. 4871 Lost/Stolen. 3: Goods or services were not received: C08: RG: 4855: 13. Top chargeback reason codes: Visa Allocation reason code. pdf - Free ebook download as PDF File (. Reason codes. Updated message reason code 4871 (Lost/ Stolen/NRI Fraud Chip Liability Shift) for chargebacks of transactions authorized on or after 21 April 2017. Visa, MasterCard, and American Express all list compelling evidence by reason code. Reason code 4808 (Authorization-related Chargebacks) addresses disputes involving the timeliness of the presentment in relationship to the authorization. MasterCard Chargeback Reason Codes MasterCard uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors. The card scheme receives the chargeback and forwards it to the acquirer. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback reason code. The issuing bank will then pass on the chargeback to the merchant. 4871: Chip/PIN Liability Shift: 4807: Warning Bulletin File: 4808: Requested/Required Authorisation Not Obtained: 4812. Reason. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. - Merchant does not provide a credit through Collaboration for two (2) transactions and credits for the remaining 13 transactions. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Articles; Chargeback Reason Codes;. Investigate suspicious orders. Message reason code 4863 first chargebacks will be included in the FNS count once the FNS fraud chargeback count is two or greater. Overall returns (all codes): 15%. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Oftentimes, the reason code assignment is based on limited knowledge and insight. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. Download PDF Report. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. pdf. VISA; CODE: DESCRIPTION: 10. Merchants. Mastercard Cardholder Dispute Chargeback Reason Codes 4841 — Canceled Recurring Transaction or Digital Goods Transaction According to the. Potential Fraud 4870 Chip Liability Shift 4871 Chip / PIN Liability Shift . pdf) or read book online for free. While there are many chargeback reason codes, all chargebacks fall into one of three categories:To apply for the Chargeback, the issuer must submit the First Chargeback or 1442 Message with the application Reason Code. 4837/4849/4870/4871: Fraud - No cardholder authorization - Questionable. Code 4871 chargebacks usually occur when a fraudster with a stolen credit card targets a merchant whose POS terminals don't support PIN entry or convinces the merchant to bypass the PIN requirement. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Mastercard chargeback reason code 4853 falls under the “Cardholder Disputes” category. 3: Goods or services were not received: C08: RG: 4855: 13. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The most comprehensive guide to chargeback reason codes. 04/09/14 Discover: DC, U02. Some Mastercard reason codes (4808, 4870, and 4871) proceed directly to arbitration if the issuer does not accept the merchant's representment. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. What is a chargeback. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. For perspective, the next highest. 1. Chargeback codes Chargeback codes Last updated: August 16, 2023 Below you'll find a list of chargeback codes along with an explanation of what each one. Spot these types of chargebacks using. Canceled the card account. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. 2 falls under the “Fraud” category. Specify the invoice date and net due date that you want the system to assign to chargebacks. FAQ: What remains Chargeback Representment? TIPS. For disputed fraud or “no authorization” chargebacks, provide evidence that the cardholder was aware of and authorized the transaction. Mastercard chargeback reason code 4870 falls under the “Fraud” category. MasterCard’s Corporate Purchasing Department Account Program does not have rights for the following message reason codes: 4835 — Card Not Valid or Expired. In this article, we'll cover some of the major changes that Mastercard has made to chargebacks in recent years, starting with several. We’ll Handle the Chargebacks. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. With Phase 1, Mastercard requires more information from issuers before filing a chargeback. Required Authorization Not Obtained. The following are some examples: Visa Reason Code 13. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. ”. The shorthand description is “Transaction Amount Differs. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. exe], session 5 (Codes: -1, -1) intermittently appears upon… Number of Views 4. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. “The issuer certifies that it complies with Mastercard Bylaws, Rules, policies and operating regulations. Chargeback Reason Codes. 2: 10: Fraud:Try Shopify free for 3 days, no credit card required. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. 4849 – Questionable Merchant Activity – Questionable Merchant Audit Program (QMAP) 4863 – Cardholder Does Not Recognize – Potential Fraud. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Inform your acquirer of the date that the credit was issued. Authorisation. 4834 – Point of Interaction Error. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. - Merchant does not provide a credit through Collaboration for two (2) transactions and credits for the remaining 13 transactions. Every chargeback is filed with a reason code that identifies the given reason for the dispute. . 4870/4871 Chip/PIN liability shift/ Counterfeit transaction. Reason Code 4871.